Privacy Policy

Sky High Directories operates a network of local business directories across the Pacific region. Each directory serves its own country, city and category community. This policy explains how we handle personal information across the whole network, including the public directories, the account area business owners use, and the support channels you contact us through.

In this policy, "we", "us" and "our" mean the Sky High Directories network, and "you" means anyone visiting a directory, sending an enquiry, or managing a business listing.

When you browse a directory we collect limited technical information such as the pages you view, the directory and city you selected, the device and browser you used, and an approximate location derived from your network address. This helps us keep directories fast and understand which listings are useful.

When you send an enquiry or contact our team, we collect the details you choose to give us: your name, email address, an optional phone number, the business you are contacting, and the content of your message.

When you create an account and claim a listing, we collect your name, email address, login method, and the listing details you add, including business contact information, service area, opening hours and any photos you upload.

Business owners add information intended to be published: business name, category, city, address or service area, phone, email, website, opening hours and description. This information appears in the directory and is visible to anyone browsing it.

If you order a paid plan or a sponsored placement, we record the plan or placement you selected, the price, the currency of your directory, and the status of the order. Payments are processed by our payment provider, and we do not store full card numbers.

We use personal information to operate the directories, publish and maintain listings, deliver enquiries to the right business, provide account access, process plan and placement orders, answer support requests, and protect the network from misuse.

We also use aggregated, de-identified information to understand how the network performs: which cities and categories are most active, how many enquiries listings receive, and where we should invest next. This reporting never identifies an individual visitor.

When you send an enquiry through a listing, your name, contact details and message are passed to that business so it can reply to you directly. That business is responsible for how it uses your information after it receives it, and we ask businesses to use enquiries only for the purpose you contacted them about.

Businesses can see the enquiries sent to their listings in their account area. We may also use enquiry metadata, such as the category and city it came from, to improve directory search.

We use cookies and similar technologies to keep you signed in, remember your directory and filter preferences, and measure how directories are used. Essential cookies are required for the site to work; analytics cookies help us understand usage in aggregate.

You can block or delete cookies in your browser settings. If you block essential cookies you may not be able to sign in to manage a listing.

We share personal information only where it is needed to run the network: with the business you contact, with the service providers who host our platform, process payments, deliver email and provide analytics, and with professional advisers where required.

We may disclose information if we are required to by law, to enforce our terms, or to protect the rights, safety and security of visitors, businesses and our team. We do not sell personal information.

Enquiries and support messages are retained while a business remains listed in the network, and for a reasonable period afterwards so we can resolve disputes and meet our record keeping obligations.

Listing and account information is retained while your listing is active. If a listing is removed, we keep a limited record of the claim for auditing and to prevent fraudulent claims. Analytics data is retained in aggregate form.

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Where you have an account, you can update most of your details yourself from the account area.

If you receive an enquiry and would prefer not to be contacted again, reply to the business directly, or contact us and we will pass on your request. We respond to privacy requests within a reasonable period.

Our network spans several countries and our platform providers operate globally. Information may be stored or processed outside the country you live in. Where information is transferred, we require our providers to protect it to a standard consistent with this policy and applicable law.

We use access controls, encryption in transit and monitoring to protect the information in our care. Only team members who need access to support a directory, listing or order can see the relevant records.

No online service is completely secure. If you believe your account or listing has been accessed without your permission, contact us immediately so we can help you secure it.

Our directories are intended for adults and for people making purchasing or hiring decisions. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will remove it.

We may update this policy as the network grows or as the law changes. When we make a material change we will update the date shown at the top of this page and, where appropriate, tell account holders by email.

Continuing to use the directories after an update means you accept the revised policy.

For any privacy question, or to make a request about your information, use the Contact us page and choose General support, or write to the Sky High Directories network privacy team. Please include enough detail for us to find your records.